Supporting Torbay
Website Terms and Conditions
Last updated: 3 August 2026
These terms and conditions govern your use of the Walmer House Community Homes website at www.walmerhousech.com. By using this website, you agree to these terms. If you do not agree with them, please stop using the website.
1. About this website
This website is operated by Walmer House Community Homes to provide information about the proposed redevelopment of Walmer House, Ash Hill Road, Torquay.
The website includes information about the proposals, public consultation, planning process, project updates and opportunities for members of the community to provide feedback.
You can contact the Walmer House Community Homes team by emailing info@walmerhousech.com.
2. Information on this website
We take reasonable care to ensure that the information published on this website is accurate and up to date. However, the redevelopment proposals remain subject to consultation, planning approval, technical assessments and further design development.
Plans, drawings, illustrations, timescales and descriptions shown on this website are provided for general information and consultation purposes only. They may be amended as the project progresses and should not be treated as final, legally binding or as a guarantee that the development will proceed in the form described.
We may update, amend or remove website content at any time without notice.
3. Planning and consultation information
Information provided through this website does not replace the formal planning process or any documents submitted to Torbay Council.
Comments submitted through the consultation survey will be considered as part of the community engagement process. Submitting feedback does not guarantee that a particular suggestion will be adopted or that an individual response will be provided.
The consultation process is separate from the formal opportunity to comment on a planning application through Torbay Council.
4. Acceptable use
You must use this website only for lawful purposes. You must not:
- attempt to gain unauthorised access to the website, its server or any connected system;
- introduce viruses, malware or other harmful material;
- interfere with the operation or security of the website;
- use the website in a way that infringes another person’s rights;
- submit content that is unlawful, threatening, abusive, discriminatory, defamatory or deliberately misleading; or
- use automated systems to extract, reproduce or misuse website content without permission.
We reserve the right to restrict or block access where we reasonably believe the website is being misused.
5. Consultation responses
When submitting a consultation response, you are responsible for ensuring that the information you provide is accurate and that your comments do not contain unlawful, abusive, defamatory or inappropriate material.
Consultation responses may be reviewed, analysed and summarised to help inform the proposals and planning process. Personal information will be handled in accordance with our Privacy Policy and applicable data-protection law.
Please avoid including unnecessary sensitive or confidential personal information in your response.
6. Intellectual property
Unless otherwise stated, the content of this website—including its text, branding, graphics, photographs, plans, illustrations and design—is owned by, licensed to or used with the permission of Walmer House Community Homes.
You may view, download or print reasonable extracts for personal, non-commercial use and for the purpose of reviewing or responding to the consultation.
You must not reproduce, modify, distribute, publish, sell or commercially exploit website content without prior written permission from the relevant rights holder.
7. Links to other websites
This website may contain links to third-party websites, including Torbay Council, social-media platforms and external survey services.
These links are provided for convenience and information only. Walmer House Community Homes does not control third-party websites and is not responsible for their availability, security, content or privacy practices. The inclusion of a link does not necessarily represent endorsement of the linked website or organisation.
8. Website availability and security
We aim to keep the website available and operating correctly, but we cannot guarantee uninterrupted or error-free access.
The website may occasionally be unavailable because of maintenance, technical problems or circumstances beyond our reasonable control. We may suspend, withdraw or change any part of the website without notice.
Although reasonable security precautions are taken, we cannot guarantee that the website will always be free from viruses or other harmful material. You should use appropriate security and virus-protection software when accessing the website.
9. Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
To the extent permitted by law, Walmer House Community Homes will not be responsible for loss or damage arising from:
- reliance on information published on this website;
- changes to the proposals, plans or anticipated timescales;
- the website being temporarily unavailable;
- the content or availability of a third-party website;
- viruses or other technologically harmful material; or
- use of the website for purposes other than obtaining general information or participating in the consultation.
Nothing on this website constitutes legal, financial, planning, property or professional advice.
10. Privacy and cookies
The collection and use of personal information through this website are explained in our Privacy Policy.
The website may use cookies and similar technologies to operate correctly, remember user preferences and understand how visitors use the website. Further information is available in our Cookie Policy.
11. Changes to these terms
We may update these terms from time to time to reflect changes to the website, the redevelopment proposals or applicable law.
The latest version will always be published on this page. Continued use of the website following an update will be treated as acceptance of the revised terms.
12. Governing law
These terms are governed by the laws of England and Wales. Any dispute relating to these terms or use of the website will be subject to the jurisdiction of the courts of England and Wales.
13. Contact us
If you have any questions about these terms or the Walmer House proposals, please email:
This is ready to paste onto the site without editing. One important point: if Walmer House Community Homes is a registered company, its registered company name, number, registered office and place of registration must also be displayed somewhere on the website, normally in the footer. Those details cannot safely be invented. You’ll also need a separate Privacy Policy because the site collects consultation responses; the ICO treats consultation and survey responses as personal-data processing where identifying details are gathered. ICO consultation guidance