Supporting Torbay
Privacy Policy
Last updated: 3 August 2026
Walmer House Community Homes respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit www.walmerhousech.com, contact us or participate in our public consultation.
1. Who we are
Walmer House Community Homes is responsible for the personal information collected through this website and acts as the data controller for that information.
If you have any questions about this policy or how your information is handled, please contact:
Email: info@walmerhousech.com
2. Information we may collect
We may collect personal information when you:
- complete our online consultation survey;
- contact us by email;
- request information about the Walmer House proposals;
- attend or respond to a public consultation;
- interact with our website; or
- communicate with us through social media.
The information collected may include:
- your name;
- your email address;
- your postal address or postcode;
- your connection to the local area;
- your comments, opinions and consultation responses;
- correspondence sent to us;
- your communication preferences; and
- technical information about your visit to the website, such as your IP address, browser, device and pages visited.
You are not required to provide more personal information than is reasonably necessary to submit your feedback.
Please avoid including sensitive, confidential or unnecessary personal information in consultation responses or general correspondence.
3. How we use your information
We may use your personal information to:
- collect and analyse feedback about the proposed redevelopment of Walmer House;
- understand the views of residents, stakeholders and the wider community;
- respond to questions or requests for information;
- contact you about a response you have submitted where appropriate;
- prepare anonymised summaries of consultation feedback;
- inform the development and planning process;
- administer and improve the website;
- maintain the security of our website and systems;
- comply with legal or regulatory obligations; and
- establish, exercise or defend legal rights.
4. Our lawful bases
Under UK data-protection law, we must have a lawful basis for using personal information.
Depending on the circumstances, we may rely on:
- Consent: where you have freely agreed to a particular use of your information.
- Legitimate interests: where using your information is reasonably necessary to conduct the consultation, understand community views, communicate with stakeholders, manage the proposed redevelopment or operate the website.
- Legal obligation: where we need to process information to comply with the law.
- Legal claims: where processing is necessary to establish, exercise or defend legal rights.
Where we rely on consent, you may withdraw it at any time by emailing info@walmerhousech.com. Withdrawing consent will not affect processing that took place before it was withdrawn.
5. Consultation responses
Consultation responses will be reviewed and analysed to help inform the Walmer House proposals.
We may produce reports or summaries explaining the feedback received. Wherever reasonably possible, consultation findings will be anonymised or combined so individual respondents cannot be identified.
We will not ordinarily publish your name, contact details or an identifiable response without your permission unless disclosure is required by law.
Feedback submitted through this website is separate from any formal representation made to Torbay Council in connection with a planning application.
6. Sharing your information
We may share relevant information with trusted organisations involved in delivering or advising on the project. These may include:
- project partners;
- planning, design and property consultants;
- professional advisers;
- website hosting, maintenance and survey providers;
- organisations assisting with consultation analysis;
- Torbay Council or other public authorities where appropriate; and
- regulators, law-enforcement bodies or legal advisers where required by law.
These organisations may act as data processors under our instructions or as independent data controllers with their own legal responsibilities.
We require organisations processing personal information on our behalf to use it securely and only for the agreed purposes.
We do not sell your personal information.
7. Information collected automatically
When you visit the website, limited technical information may be collected automatically, including:
- your IP address;
- browser and device type;
- operating system;
- approximate location;
- pages viewed;
- referring website; and
- the date, time and duration of your visit.
This information may be collected through server logs, cookies or similar technologies. It helps us operate the website securely, identify technical problems and understand how the website is being used.
Please see our separate Cookie Policy for more information.
8. Third-party websites and services
Our website may link to external websites or services, including Torbay Council, social-media platforms and online survey providers.
External organisations are responsible for their own privacy practices. We recommend reading their privacy policies before providing personal information.
9. International transfers
Some website, email, survey or technology providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate legal safeguards are used, as required by UK data-protection law.
10. How long we retain information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Consultation responses and related correspondence may be retained while the redevelopment proposals and associated planning process remain active. Relevant records may subsequently be retained where necessary for project administration, legal compliance, regulatory requirements or the handling of legal claims.
Information that is no longer required will be deleted, anonymised or securely destroyed.
11. How we protect your information
We take reasonable organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
However, no internet transmission or electronic storage system is completely secure. You should avoid sending sensitive information by ordinary email unless it is necessary to do so.
12. Your data-protection rights
Depending on the circumstances, you may have the right to:
- request access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your information;
- ask us to restrict how your information is used;
- object to certain types of processing;
- withdraw consent where processing relies on consent;
- request the transfer of information you provided to us; and
- complain about how your information has been handled.
These rights are subject to certain legal conditions and exemptions.
To exercise a right, please email info@walmerhousech.com. We may need to confirm your identity before completing your request.
13. Complaints
Please contact us first if you have concerns about how we use your personal information. We will try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection:
Website: www.ico.org.uk
Telephone: 0303 123 1113
14. Children’s information
This website and consultation are intended for a general audience and are not designed to collect personal information from children.
If you are under 16, please ask a parent or guardian for assistance before submitting personal information through the website.
15. Changes to this policy
We may update this Privacy Policy when our practices, website or legal obligations change. The latest version will be published on this page with its updated date.
16. Contact us
For questions about this policy or the use of your personal information, please email: